KESJ Refund and Returns Policy

At KESJ, we strive to provide you with the highest quality clothing and excellent customer service. We understand that sometimes returns or refunds may be necessary. This Refund and Returns Policy outlines the guidelines and procedures for returning or requesting a refund for your purchases from KESJ.

1. Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:

1.1 Unused and Unworn Items: The clothing item(s) must be unused, unworn, and in the same condition as when you received them.

1.2 Timeframe: You must initiate the return or refund request within 14 days of receiving your order.

1.3 Proof of Purchase: You need to provide proof of purchase, such as an order number or receipt, for all return or refund requests.

2. Non-Eligible Items

The following items are not eligible for returns or refunds:

2.1 Sale Items: Clothing items purchased during a sale or promotional event are final sale and cannot be returned or refunded.

2.2 Personalized Items: Customized or personalized clothing items are not eligible for returns or refunds unless there is a manufacturing defect or error on our part.

3. Return Process

To initiate a return, please follow these steps:

3.1 Contact Customer Support: Reach out to our friendly customer support team via email or phone, providing your order details and the reason for the return.

3.2 Wait for Authorization: Once your return request is received, we will review it and provide you with further instructions and a Return Authorization number if applicable.

3.3 Package Your Return: Pack the unused and unworn clothing item(s) securely, including all original tags and packaging, along with the Return Authorization number if provided.

3.4 Ship the Package: Send the package back to us using a reliable shipping method. You are responsible for the return shipping costs unless there is a manufacturing defect or error on our part.

4. Refund Process

Once we receive your return and verify its eligibility, we will proceed with the refund:

4.1 Inspection: We will carefully inspect the returned item(s) to ensure they meet the eligibility criteria mentioned in Section 1.

4.2 Refund Issuance: If the returned item(s) meet our criteria, we will issue a refund to your original payment method within [X] business days.

4.3 Non-Refundable Costs: Please note that any original shipping charges, as well as return shipping costs, are non-refundable unless there is a manufacturing defect or error on our part.

5. Exchange Process

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return according to the instructions mentioned in Section 3 and place a new order for the desired item.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team. We are here to assist you and provide the best possible shopping experience.

Note: This Refund and Returns Policy is subject to change without prior notice. Please review the policy regularly for any updates or modifications.