Shipping and Delivery

Thank you for choosing KESJ for your handmade wool accessories. We strive to provide a smooth and efficient shipping and delivery experience. Please read the following information regarding our shipping policies within the Netherlands:

1. Shipping Locations:

We currently offer shipping services within the Netherlands. We are committed to delivering your order to your preferred address promptly.

2. Shipping Methods and Timeframes:

To ensure a secure and reliable delivery, we partner with trusted shipping carriers. The shipping methods available for orders within the Netherlands include:

2.1. Standard Shipping:

  • Delivery Timeframe: Estimated delivery within 2-5 business days.
  • Tracking: You will receive a shipping confirmation email with a tracking number to monitor the progress of your package.

Please note that these timeframes are estimated and may be subject to occasional delays, especially during peak seasons or unforeseen circumstances. We appreciate your patience and understanding in such situations.

3. Shipping Fees:

We offer a flat-rate shipping fee for all orders within the Netherlands. The shipping cost will be displayed during the checkout process before you confirm your purchase. Please note that any applicable taxes or duties are the responsibility of the customer.

4. Order Processing Time:

We strive to process and pack your order as quickly as possible. Orders are typically processed within [X] business days from the date of purchase. Please allow for additional processing time during promotional periods or high-demand seasons.

5. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment through the carrier’s website or tracking portal.

6. Address Accuracy:

Please ensure that you provide accurate and complete shipping information at the time of purchase. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address details. If you need to make any changes to your shipping address, kindly contact our customer support team as soon as possible.

7. Delivery Concerns:

If you encounter any issues with your delivery, such as delayed or lost packages, please contact our customer support team. We will work closely with the shipping carrier to resolve any delivery concerns and ensure that you receive your order in a timely manner.

8. Local Pickup:

At this time, we do not offer local pickup options. All orders are shipped directly to the provided shipping address within the Netherlands.

If you have any further questions or require assistance regarding our shipping and delivery policies, please do not hesitate to reach out to our customer support team. We are dedicated to providing exceptional service and ensuring that you have a delightful shopping experience with KESJ.