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Send us an e-mail on info@kesj.eu 

    Frequently Asked Questions (FAQ)

    How do I place an order on KESJ?

    To place an order on KESJ, follow these simple steps:

    • Browse our online store and select the clothing items you wish to purchase.
    • Choose the appropriate size and quantity, and add the items to your cart.
    • Proceed to the checkout page, where you will enter your shipping address and payment details.
    • Review your order summary and click “Place Order” to confirm your purchase.
    What payment methods do you accept?

    We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other local payment options.

    How long will it take to receive my order?

    Once your order is confirmed, we strive to process and ship it within [X] business days. Shipping times vary depending on your location and the shipping method chosen during checkout. You can find more specific details in our Shipping and Delivery section.

    Do you offer international shipping?

    Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.

    Can I track my order?

    Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package.

    What is your return policy?

    Please refer to our Returns Policy page for detailed information on our return eligibility criteria, process, and timelines. We strive to make the return and refund process as smooth as possible for our customers.

    How do I initiate a return or exchange?

    To initiate a return or exchange, please contact our customer support team through our Contact Us page or by emailing [email protected] Provide your order details and the reason for the return/exchange, and our team will guide you through the process.

    Are sale items eligible for return?

    Sale items are generally considered final sale and are not eligible for return or refund unless there is a manufacturing defect or error on our part. Please review our Returns Policy for more details.

    How can I contact your customer support?

    You can contact our customer support team by visiting our Contact Us page on our website. You will find our email address, phone number, and a contact form to reach out to us. We aim to respond to all inquiries as promptly as possible.

    Do you have a physical store where I can try on the clothing?

    At the moment, we are an online-only store and do not have a physical retail location. However, we provide detailed size guides and measurements to help you choose the right size for your clothing purchases.

    If you have any other questions or concerns not addressed in this FAQ section, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.